Statement of Organizational Commitment
Touro Brazilian Steakhouse & Bar is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Touro Brazilian Steakhouse & Bar understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Touro Brazilian Steakhouse & Bar is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality or opportunity for people with disabilities.
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Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties. When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
- College of Audiologists and Speech
-Language Pathologists of Ontario
- College of Chiropractors of Ontario
- College of Nurses of Ontario
- College of Occupational Therapists of Ontario
- College of Optometrists of Ontario
- College of Physicians and Surgeons of Ontario
- College of Physiotherapists of Ontario
- College of Psychologists of Ontario
- College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
- Explain why the animal is excluded
- Discuss with the customer another way of providing goods, services or facilities
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Assistive Devices
Touro Brazilian Steakhouse & Bar is committed to supporting guests who use personal assistive devices, ensuring their comfort and full access to our services and facilities. When needed, we will provide appropriate accommodations to individuals using such devices. We also offer a range of accessibility features throughout all public areas of our restaurants, with details available upon request. Our well-trained team members are prepared to meet the needs of every guest.
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Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fee/fare will not be charged for support persons.
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Notice of Temporary Disruption
If accessible services or facilities are temporarily unavailable, whether due to unexpected issues or scheduled maintenance, we will promptly notify the public. When appropriate, notices will be placed on our front door or the nearest accessible location, outlining the reason for the disruption, the expected length of time, and any available alternative services or facilities. Whenever possible, we will also post information about accessibility disruptions on our website and social platforms (ie. Instagram, Facebook)
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Feedback Process
Touro Brazilian Steakhouse & Bar welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Feedback may be provided with a Feedback form.
All feedback, including complaints, will be handled in the following manner: Feedback forms will be completed fully and reviewed by our General Manager, Robert Ashe.
Customers can expect to hear back in three (3) business days.
Touro Brazilian Steakhouse & Bar ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communications support, on request.
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Emergency Procedure, Plans and Public Information
Customers with a disability can request an accessible format or communication support for emergency information (such as fire evacuation procedures or safety instructions), our restaurant will ensure that the information is provided quickly, clearly, and in a way the person can understand.
Touro Brazilian Steakhouse & Bar will:
- Emergency information verbally if the person cannot read printed signs or instructions.
- Use written notes or gestures if the person has a hearing impairment and needs visual communication.
- Assign a trained staff member to assist the customer during an emergency and ensure they receive the necessary directions safely.
- Consult with the person to determine the best method of communication for their needs (for example, written, spoken, or visual support).
- Provide all emergency information and assistance at no extra cost and as promptly as possible.
These arrangements ensure that every guest, including those with disabilities, receives the same level of safety and support during any emergency. Our goal is to ensure equal access to emergency information without unnecessary delay, keeping every guest safe.
